Vui lòng thông báo trước cho Paradise Sails Cruise về thời gian đến dự kiến của quý khách. Khách có thể sử dụng ô Yêu cầu Đặc biệt khi đặt phòng hoặc liên lạc trực tiếp với chỗ nghỉ qua các thông tin liên hệ được ghi trong xác nhận đặt phòng. Khách cần phải xuất trình giấy tờ tùy thân có ảnh và thẻ tín dụng vào thời điểm nhận phòng. Vui lòng lưu ý tất cả các Yêu cầu Đặc biệt đều tùy thuộc vào tình trạng phòng trống và phụ phí có thể sẽ được tính thêm. Please note that cruise itineraries, activities and schedules are subject to change, depending on the weather, tide levels and operating conditions. A 24-hour advance registration is required. The property will contact you after you book to provide instructions. Please note that drinks are not included in room rates. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorisation form and present a copy of the person's ID and credit card. Credit card verification is required prior to arrival. Please present the same credit card used to guarantee your booking when checking in at the property. Failure to authorize your credit card or present your original credit card will lead to cruise boarding denial. The following documents must be presented upon arrival, before boarding: 1. Credit card used for booking 2. Confirmation of the transaction (sent directly to your email after successful purchase) 3. Cardholder's signature on the physical credit card === Cruise itinerary and schedule are subject to change without prior notice due to weather and operation conditions. === Advanced registration for all guests are required. Please provide all passport information (full name, gender, date of birth, nationality, passport number) at least 48 hours before departure. You can use the Special Request box during the booking process, or contact the property directly using the contact details provided in your booking confirmation. Due to local regulations, guests who fail to provide the above-mentioned information may not be allowed to be on board. === Please note round trip bus transfer costs: USD 45 per person for round trip shared transfer Pick up points: - Private transfers offer pick-up at any hotel within Hanoi. - Shuttle bus transfers offer pick-ups at the hotels within Hanoi's Old Quarter only. - Shuttle bus transfers for guests staying in hotels not within the Old Quarter offer pick-ups at No 52 Le Dai Hanh street, Hai Ba Trung District, Hanoi. Guests are advised to arrive at the lobby of the building no later than 08:30. === Embarkation and disembarkation point: Paradise Suites Hotel, Tuan Chau Island, Halong City, Quang Ninh Province. Please note that embarkation ends strictly at 12:15. Second and last check-in/boarding time at 12:30 will be done via tender boat (with an extra charge of USD 160). No embarkation is allowed thereafter. Guests are strongly advised to arrive at the harbor before 12:15 to avoid late check-in charges. === Free parking is available at the cruise's office in Tuan Chau located at: Tuan Chau Ward, Halong, Quang Ninh. === Please also note that there will be an additional charge for baby cot (varied by age), room type and cruise itinerary requests. === Wi Fi is available on board but is sometimes unstable due to weak signal points across the mountainous bay. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. • Guests are required to pre-register with the cruise at least 7 days prior to arrival. The cruise requires the guest’s full name, gender, date of birth, nationality, passport number or ID, and visa expiry date. The guests who do not register in advance before 11AM on check in date will not be boarded. • Boarding time starts at 11:00 AM at Paradise Suites Hotel in Tuan Chau Island: https://www.google.com/maps?q=20.921058654785156,106.98921203613281&z=14&t=m&mapclient=embed • Latest check-in time is at 12:00 at noon but will incur additional charges. • Internet signals may be interrupted in some areas due to limestone surroundings. • The rates do not include transfer, hotel accommodation, visa arrangement, kayaking, spa and massage services, beverages, etc. Please contact the property for more information. • Infant under 4 years old stays for free if using existing bedding. Maximum infants allowed per room is 1. • Baby cot is available at an additional charge. • Maximum children 5 – 11 years old allowed per room is 1. Children 5 – 11 years old will have child surcharge. 12 years old will be count as adult. • Extra bed is subject to availability. • The transfer bus will pick-up at hotels located in Ha Noi Old Quarter and need to book in advance.
